Frequently Asked Questions – FAQ’s

Frequently Asked Questions – FAQ’s2018-12-16T16:45:50+08:00

Frequently Asked Questions

I heard you can come to me wherever I am?2019-03-08T11:00:02+08:00

Our service covers the entire island of Singapore, including Sentosa (Note: There is a surcharge of $30 just to cover the entrance fee to the resort island.)

Can I book your service and have it in my hotel room?2019-03-08T11:02:40+08:00

Certainly. We can come to wherever you are. Let us know your hotel name and room number, we will be there at the booking timing.

What time is your last booking?2019-03-08T11:04:00+08:00

Our last booking is 11pm, you can call, email or sms/whatsapp anytime before this hour to make a booking.

Is my appointment confirmed once I have made payment?2018-12-16T17:31:30+08:00

Yes. You will also receive a confirmation email with the date and time of the appointment and the name of your manicurist.

Is there a charge for a booking that finishes after midnight?2019-03-08T11:06:09+08:00

No, there are no further surcharges. As our last booking is at 11pm.

Can I change my appointment after I have made a booking?2019-03-08T11:11:42+08:00

You can still make changes up to 4 hours before your appointment time, subject to availability of our new timing request. Your payment will be transferred over to the new appointment time.

What if I don’t like the style of my nail artist? Can I request to change?2019-03-08T11:12:44+08:00

In this unlikely event that you are unable to proceed with the nail artist that has been assigned to you, you may request to stop the service within 15 minutes after the service started. We will reschedule another time slot with another manicurist. However the change may not take effect immediately, and will likely to be rescheduled within a week, or as soon as we have an available slot.

Do your therapists provide any “Special” services or additional services for men?2019-03-08T11:14:49+08:00

No. Beauty Queen is a professional organization and we take all and any propositions for sexual services seriously. Clients who disrespect the dignity of our manicurist will be referred without hesitation to the authorities. If our manicurist feel uncomfortable or in danger at any point during the appointment, she can activate help with a press of an emergency button that she is equipped with and leave the premises immediately.